Privacy Policy
Your privacy matters to us at xeravonithula
Last Updated: March 15, 2025Our Commitment to Your Privacy
xeravonithula respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website xeravonithula.com, use our financial services, or interact with our customer relations platform.
We operate under Australian privacy laws, including the Privacy Act 1988 (Commonwealth) and the Australian Privacy Principles (APPs). This policy applies to all personal information we collect about individuals in Australia and internationally.
We believe transparency builds trust. That's why we've written this policy in plain English, avoiding legal jargon wherever possible.
Information We Collect
Personal Information You Provide
When you register for our services, contact us, or use our platform, we may collect:
- Full name and contact details (email, phone number, postal address)
- Date of birth and identification documents as required by Australian financial regulations
- Financial information including income details, employment status, and banking information
- Communication preferences and feedback you provide
- Records of your interactions with our customer service team
Information We Collect Automatically
Our website and services automatically collect certain technical information:
- IP address, browser type, and operating system information
- Pages visited, time spent on our website, and referral sources
- Device identifiers and usage patterns
- Location data (with your permission) for service customization
How We Use Your Information
We use your personal information for specific, legitimate purposes that align with your expectations and our business operations. Here's what we do with your data:
| Purpose | Legal Basis |
| Provide financial services and customer support | Contract performance and legitimate interests |
| Comply with regulatory requirements (AML, KYC) | Legal obligation |
| Improve our services and website functionality | Legitimate interests |
| Send service updates and marketing communications | Consent and legitimate interests |
We never sell your personal information to third parties. Any sharing of your data occurs only within the circumstances outlined in this policy.
Information Sharing and Disclosure
Service Providers and Business Partners
We work with trusted third parties who help us deliver our services. These include payment processors, identity verification services, and cloud hosting providers. All third parties are contractually bound to protect your information and use it only for the specified purposes.
Legal and Regulatory Requirements
We may disclose your information when required by Australian law or regulation, including:
- AUSTRAC reporting requirements for anti-money laundering compliance
- Court orders, subpoenas, or other legal processes
- Regulatory investigations by ASIC, APRA, or other authorities
- Prevention of fraud or other criminal activities
International Transfers
Some of our service providers may be located overseas, including in the United States and Singapore. We ensure appropriate safeguards are in place for any international data transfers, in compliance with the Privacy Act 1988.
Your Rights and Choices
Under Australian privacy law, you have several important rights regarding your personal information:
Access and Correction
You can request access to the personal information we hold about you. If you believe any information is incorrect or out of date, you can ask us to correct it. We'll respond to access requests within 30 days.
Marketing Communications
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. Note that you'll still receive important service-related communications.
Data Portability
Where technically feasible, we can provide your personal information in a structured, commonly-used format if you wish to transfer it to another service provider.
To exercise any of these rights, simply contact our privacy team using the details provided at the end of this policy. We're here to help.
Data Security and Retention
Security Measures
We implement industry-standard security measures to protect your personal information:
- End-to-end encryption for sensitive financial data
- Multi-factor authentication for staff access
- Regular security audits and penetration testing
- Secure data centers with physical access controls
- Staff training on privacy and security best practices
Retention Periods
We keep your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Generally:
- Customer account information: 7 years after account closure (regulatory requirement)
- Transaction records: 7 years from transaction date
- Marketing communications data: Until you unsubscribe or 3 years of inactivity
- Website usage data: 24 months for analytics purposes
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized services. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website.
Types of Cookies We Use
- Essential cookies: Required for website functionality and security
- Analytics cookies: Help us understand website usage and performance
- Preference cookies: Remember your settings and customization choices
- Marketing cookies: Used to deliver relevant advertisements (with your consent)
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.
Changes to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify you by:
- Posting the updated policy on our website with a new effective date
- Sending an email notification to registered users
- Displaying a prominent notice on our website for 30 days
We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Privacy Questions or Concerns?
Privacy Officer
xeravonithula
Office 3/101 Mitchell St, Darwin City NT 0800, Australia
Email: privacy@xeravonithula.com
Phone: +61 8 9795 9520
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au